we will only except exchanges for different sizes, not returns. we will also only exchange if item is deemed un worn. we do not pay for return shipping and we will not except exchanges after 14 days. return shipping costs - customers will be charged $8 to populate a return label. this fee will be deducted from refunds made to original payment method. international returns will be $15. we will only do a free exchange one time only. please note: returns and exchanges will be processed on one day of each week. contact us if you need your refund or exchange to be expedited.
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This website is operated by MARE PERPETUA,CALIFORNIA. Throughout the site, the terms “we”, “us” and “our” refer to the company MARE PERPETUA and brand MARE PERPETUA. MARE PERPETUA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. SECTION 1 – ONLINE STORE TERMS
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services. SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/ or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy. SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will notcontain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. SECTION 10 – IMPORT DUTIES AND TAXES
You agree that you are fully liable and responsible for any import taxes and duties occurred by the delivery of your order. Prices will be shown in euro inclusive of VAT.SECTION 11 – PERSONAL INFORMATION
Your privacy is of great importance to us and we handle and protect your data accordingly. Below, we have outlined all the ways we use your information and why it is necessary to do so. We are fully committed to preserving your privacy. If you have any questions regarding how we use your data and the steps we take to protect your privacy, please send your query to firstname.lastname@example.org and we will be happy to help you. NAME AND CONTACT DETAILS: We will ask for your name, phone number and e-mail address for a multitude of reasons. This information allows us to: Ensure delivery of purchase is directed to the right person. Inform you of order details, delays and all other such important notices and updates via SMS or e-mail. Keep you up to date on new products, services and projects via e-mail. We will only send you marketing material with your consent and you are within your right to rescind consent at any time. Detect and prevent fraud enacted against either yourself or MARE PERPETUA. PAYMENT INFORMATION: This information is collected during payment transactions. It allows us to: Process payment for items bought.Process refunds for returns. Detect and prevent fraud enacted against either yourself or MARE PERPETUA. Optionally store payment information to the user’s account for a faster checkout.RECORDING OF CONTACT HISTORY: Phone calls and e-mail correspondence may be recorded and saved. This allows us to: Efficiently deal with your query (if further contact is required) and provide better customer service. Train our staff so that our customer support is constantly improving. PURCHASE HISTORY/SAVED ITEMS: When you add an item to your basket, our website retains your section so we can: Process orders once items are added to basket. Handle returns and provide better customer service.INFORMATION ABOUT YOUR DEVICE AND HOW YOU USE OUR WEBSITEWhen you use our website, your IP address and device type are noted. This information is useful to us because it allows us to: Set default options specific to you (such as language, currency and item availability). Detect and prevent fraud enacted against either yourself or MARE PERPETUA. SHARING YOUR INFORMATION. Our relationship with our customers is paramount. That you have entrusted us with your information and support what we do at MARE PERPETUA. instils in us a duty to be transparent with how we use your data. We will never sell any of your personal data to third parties. This includes your name, address, e-mail address and credit card information.There are, however, instances whereby your data is crucial to providing a good standard of customer service and improving the experience of all involved – namely, yourself and MARE PERPETUA. We may share your information with: Payment service providers, order packers, warehouses and delivery companies. These are the companies that deal with the delivery of your goods. Certain information (name, address etc.) is necessary to share in order to get your items to you. Marketing agencies, advertising partners and website hosts. These professional service providers help with the business side of MARE PERPETUA. Credit reference agencies, law enforcement ad fraud prevention agencies. These are the entities that prevent and tackle fraud.We may share anonymous information with third parties but this is for the purposes of analytics and figures. We make sure none of this data can be used to identify you. MARKETING MESSAGES: If you allow us to, we will keep you updated on MARE PERPETUA products and news via e-mail or text. This service ensures you are kept aware of our latest projects. You can put a stop to marketing updates from MAISON ENFANTS SAUVAGES at any time by: Clicking on the unsubscribe link at the bottom of any e-mail from us. Contacting our customer service team at MAREPERPETUA@GMAIL.COM.If you opt out of marketing messages through any of the above methods, we will ensure your settings are updated with immediate effect. However, due to the complex nature of our services and the volume of messages we receive, the update may take a few days to complete. This means that you may receive a few more marketing updates as we process the change to your account. Please allow some time for the changes to take effect before contacting us again.Preventing marketing messages will not stop vital service communications – order updates etc. HOLDING ONTO YOUR DATA: We can only retain your information while you are a MARE PERPETUA customer. You are within your rights to request us to delete all of your personal data we have stored. Contact our customer service team at MAREPERPETUA@GMAIL.COM in order to do so.There may be circumstances in which we keep hold of some of your information. These include: prevention of fraud and abuse; enforcement of our Terms & Conditions; solving disputes; or other such legal of regulatory requirements. YOUR RIGHTS: You have certain rights pertaining to your personal data. It is important to be aware of them to reduce risk to your privacy or abuse of trust with all companies. You have: The right to be clearly informed about how your personal data is being used. The right to unobstructed, transparent access to all personal data being held that pertains to you. The right to request amendment of any inaccurate personal information held about you.The right to request that any company that holds your personal information delete it or stop collecting it. The right to halt direct marketing updates and messages (see above). The right to request that any company that holds your personal information transfer elements of your data to another service provider. The right to complain to your data protection regulator). NOTIFICATION OF CHANGES TO PRIVACY PROTECTION METHODS: There are times where we might alter our methods of processing and protecting your personal information. For any significant changes, we will ensure you are clearly notified via one of the means of contact we have for you. You will have a chance to review the changes before you continue to use our services.
When you visit our website (or any other) for the first time, a cookie is downloaded onto your device. The next time you visit said site, your computer or mobile device checks to see if it has a cookie that is relevant and sends the information contained in that cookie back to the site. The site then ’knows’ that you have been there before. In some cases, it will direct specific content onto your screen to take account of that fact. This can be helpful to vary content according to whether this is your first visit to a site or a returning visit. Many cookies are integral to things like internet security or saved preferences on specific websites. Below is a summary of the different types of cookies used. STRICTLY NECESSARY : These cookies are crucial to the functionality of our website. They allow users to save items to their ‘basket’ when shopping, as well as other account related necessities. Without these cookies, e-commerce would not be possible. FUNCTIONALITY : These cookies allow users to save their preferences to our website. It means you don’t have to type out your account name, select your language or tell us your location every time you click on our site.SECURITYThese cookies help detect and prevent fraud enacted against either yourself or MARE PERPETUA. ANALYTICS AND PERFORMANCE : We use these cookies to further understand how our website performs and all the ways the browser uses the site’s functions. Data such as which pages are visited the most and other analytics are collated so we can improve the overall functionality of our website.